Call Center Representative - Healthcare (On Site)

This position is full-time with a schedule of Monday through Friday 8am to 5pm, with occasional weekend hours for a rotating Saturday morning shift (Saturday 8am-12pm). This position is on-site (not remote) in Tustin, CA.

To officially apply for this position, and review the full job description, including minimum requirements and job duties, please submit an Employment Application at www.hurttclinic.org/employment (Employment Opportunities).

The best candidate for this position

• is bilingual in Spanish with strong verbal and written communication skills
• has previous successful experience working in a busy call center or telephone based customer service (100+ calls per day)
• has basic typing, telephone technical, and computer skills (Microsoft Word, Outlook, and Excel). Knowledge of EMR (Electronic Medical Records) systems is a plus.
• knowledge of referrals, health insurance, or patient services is preferred but not required
• has a positive, patient, and professional demeanor at all times to coworkers and patients
• is dependable, self-motivated, proactive, and a team player

The Hurtt Family Health Clinic is looking for full-time on-site Call Center Representatives to join the Patient Services team. Call Center Representatives will answer all incoming calls from the main clinic phone line and route calls to the appropriate employee or department. This position will also schedule patient appointments at appropriate clinic locations with appropriate medical provider.

The Hurtt Family Health Clinic is a local community health clinic organization that provides medical, dental, vision, chiropractic, and behavioral health services to low-income patients in Orange County, California. Our organization has four clinic locations within Orange County and one Call Center department located in Tustin and we are looking to add a full time Call Center Representative to our growing organization.

Job Type: Full-time

Pay: $22.75 per hour

Expected hours: 40 per week

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s)

• Are you able to commit to a schedule of Monday through Friday 8am-5pm?

Education

• High school or equivalent (Required)

Experience

• Call center: 2 years (Preferred)
• high call volume (100+ calls): 1 year (Preferred)

Language

• Spanish (Required)

Ability to Commute

• Tustin, CA (Preferred)

Work Location: In person