Patient Experience Transformation Leader - Full-Time - Overlook Medical Center

About the position

The Patient Experience Transformation Leader drives strategic, systemwide

improvement efforts that elevate the care experience across all settings at

Atlantic Health. This role blends technical acumen in process improvement (Lean,

Six Sigma) with a deep understanding of healthcare operations, culture, and

empathy.

Reporting to the Director of Experience Transformation & Consumer Insights, this

leader partners with executives, site leaders, and interdisciplinary teams to

convert insight into action. The ideal candidate is a data-savvy change agent

who is passionate about healthcare, brings structure and clarity to complex

environments, and inspires teams to own and elevate the patient and family

experience.

At Atlantic Health System, our promise to our communities is; Anyone who enters

one of our facilities, will receive the highest quality care delivered at the

right time, at the right place, and at the right cost. This commitment is also

echoed in the respect, development and opportunities we give to our more than

20,000 team members. Headquartered in Morristown, New Jersey, we are one of the

leading non-profit health care systems in the nation. Our facilities and sites

of care include

Morristown Medical Center, Morristown, NJ

Overlook Medical Center, Summit, NJ

Newton Medical Center, Newton, NJ

Chilton Medical Center, Pompton Plains, NJ

Hackettstown Medical Center, Hackettstown, NJ

Goryeb Children's Hospital, Morristown, NJ

CentraState Healthcare System, Freehold, NJ

Atlantic Home Care and Hospice

Atlantic Mobile Health

Atlantic Rehabilitation

We also have more than 900 community-based healthcare providers affiliated

through Atlantic Medical Group. Atlantic Accountable Care Organization is one of

the largest ACOs in the nation, and we are a member of AllSpire Health Partners.

We have received awards and recognition for the services we have provided to

our patients, team members and communities. Below are just a few of our

accolades

100 Best Companies to Work For ® and FORTUNE® magazine for 15 years

Best Places to Work in Healthcare - Modern Healthcare

150 Top Places to work in Healthcare - Becker's Healthcare

100 Accountable Care Organizations to Know - Becker's Hospital Review

Best Employers for Workers over 50 - AARP

Gold-Level "Well Workplace": Wellness Council of America (WELCOA)

One of the 100 Best Workplaces for “Millennials” Great Place to Work® and

FORTUNE® magazine

One of the 20 Best Workplaces in Health Care: Great Place to Work® and

FORTUNE® magazine

Official Health Care Partner of the New York Jets

NJ Sustainable Business

Named one of America's 50 Best Hospitals by Healthgrades, a World’s Best

Hospital by Newsweek and recognized as a Best Regional Hospital in the NY Metro

area by U.S. News & World Report.

Our Atlantic Neuroscience Institute is the region’s leader in neuroscience care.

A hub for the New Jersey Stroke Network, we offer a broad range of advanced

neurological, neurosurgical and neurodiagnostic services. We are also certified

as a Level IV Epilepsy Center and home to the Gerald J. Glasser Brain Tumor

Center, where more brain tumor surgeries are performed than anywhere else in New

Jersey. Our CyberKnife® program is the largest and most experienced in the

state. We also have a satellite emergency department in Union, NJ, which treats

about 40,000 emergency cases each year.

Committed to providing exceptional care, Overlook Medical Center has achieved

the prestigious Magnet® recognition. This designation from the American Nurses

Credentialing Center is the highest national honor for nursing excellence.

What’s more, Overlook Medical Center has advanced certification from The Joint

Commission for perinatal care and is designated an Advanced Comprehensive Stroke

Center. Additional Joint Commission-certified services include behavioral

health care, spine surgery, wound care, and primary care medical home (PCMH).

Atlantic Health System offers a competitive and comprehensive Total Rewards

package that supports the health, financial security, and well-being of all team

members. Offerings vary based on role level (Team Member, Director, Executive).

Below is a general summary, with role-specific enhancements highlighted:

Team Member Benefits

Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above

for full-time and part-time team members)

Life & AD&D Insurance.

Short-Term and Long-Term Disability (with options to supplement)

403(b) Retirement Plan: Employer match, additional non-elective contribution

PTO & Paid Sick Leave

Tuition Assistance, Advancement & Academic Advising

Parental, Adoption, Surrogacy Leave

Backup and On-Site Childcare

Well-Being Rewards

Employee Assistance Program (EAP)

Fertility Benefits, Healthy Pregnancy Program

Flexible Spending & Commuter Accounts

Pet, Home & Auto, Identity Theft and Legal Insurance

____________________________________________

Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1,

2025), all job postings will include the hourly wage or salary (or a range), as

well as this summary of benefits. Final compensation and benefit eligibility may

vary by role and employment status and will be confirmed at the time of offer.

EEO STATEMENT

Atlantic Health System, Inc. is an equal employment opportunity employer and

federal contractor or subcontractor and therefore abides by applicable laws to

protect applicants and employees from discrimination in hiring, promotion,

discharge, pay, fringe benefits, job training, classification, referral, and

other aspects of employment, on the basis of race, color, religion, sex

(including pregnancy, gender identity and sexual orientation), national origin,

citizenship status, disability, age, genetics, or veteran status.

Atlantic Health System is at the forefront of medicine, setting standards for

quality health care powered by a workforce of more than 18,000 team members and

4,800 affiliated physicians dedicated to building healthier communities, the

system offers more than 400 sites of care, including eight award-winning medical

centers. Specializing in cardiovascular care, cancer care, orthopedics,

neuroscience, pediatrics, women's health and rehabilitation medicine. Atlantic

Medical Group, comprised of 1,000 physicians and advanced practice providers,

represents one of the largest multi-specialty practices in New Jersey and

includes finance, legal, marketing, human resources, talent acquisition, ISS and

more. Caring for our patients, our team members and the communities we serve is

our central mission.

Responsibilities

• Lead systemwide, high-impact transformation projects aimed at improving the

patient experience using Lean, Six Sigma, and human-centered design

approaches

• Design and implement structured improvement systems that integrate

voice-of-the-customer feedback, top-box performance metrics, and equity

benchmarks

• Collaborate with analytics teams to interpret HCAHPS, real-time feedback, and

sentiment data to drive insight-led change

• Serve as a strategic advisor and thought partner to site and service line

leaders in embedding Extraordinary Caring behaviors and operational

excellence

• Facilitate working sessions, learning collaboratives, and leadership retreats

that build internal capability for patient-centered transformation

• Mentor and coach team members in continuous improvement methodology and

structured problem-solving

• Build relationships with leaders across Quality, Nursing, Risk, and HR to

align PX transformation with safety, culture, and accountability frameworks

• Support system storytelling through dashboards, executive reports, and

presentations that clearly communicate performance, progress, and impact

Benefits

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above

for full-time and part-time team members)

• Life & AD&D Insurance.
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance