Office RN M-F 8:30a- 5:00p No weekends / Holidays

• Triages, prioritizes, responds, and refers to incoming patient phone calls.
• Instructs patient and family regarding medications and treatment instructions.
• Assists patients with refills of medications and supplementation of non-covered medications under guidance of health care providers.
• Responsible for management of specialty medications.
• Manages health information inquiries. Offers options and alternatives within limits of nursing knowledge, approved health information resources, departmental and physician specific guidelines, established criteria and policies and procedures.
• Responsible for accurate documentation and maintaining complete records.
• Ensures charting reflects the conversation and instructions given to the caller and also reflects patients’ and/or families level of understanding and compliance with instructions.
• Functions as an independent and interdependent member of the health care team in support of the care needs of the Pulmonary and Sleep patient population.
• Performs patient assessments, focusing on physiologic, psychological, and cognitive functions, through telephone triage and/or patient portal messaging. Collects and manages comprehensive data pertinent to the patient’s health or the situation, and concisely relays medical information to physician or APP.
• Implements care in a knowledgeable manner and coordinates patient care across several disciplines and among caregivers.
• Provides leadership to other members of the team by effectively communicating expected standards of care and encouraging and supporting team members and their contributions.
• Demonstrates an understanding of and a commitment to our values of privacy, quality, respect, service, and teamwork.
• Assigns, delegates, and intervenes as appropriate to assure that the plan of care is carried out, continuity of care is provided and that established outcomes are achieved through availability and appropriated utilization of human, material, and financial resources.
• Research patient insurance eligibility on insurance internet portals/ phone for medication approval and prior authorizations.
• Educates patients and family members about healthy practices, treatment modalities, medications, and procedures.
• Facilitates procedure patient education, scheduling, and coordination.

Secondary Functions

The following duties are considered secondary to the primary duties listed above

• Manages rapidly changing situations following established protocols, coordinating, and accessing appropriate health team members and resources, and documenting events.
• Completes mandatory education and training that includes review of age-specific needs, caring behaviors, and interpersonal skills as relevant to the care of the surgical patient population.
• Maintains a safe working environment through compliance with established evidence-based practice policies and procedures and timely reporting of safety variances.
• Seeks experiences and formal and independent learning activities to maintain and develop clinical and professional skills and knowledge.
• Other duties as assigned

Job Requirements

Minimum Required Qualifications

• RN licensure, issued by the PA Board of Nursing
• CPR Certification

Preferred Qualification

• Bachelor of Science in Nursing (BSN)

Cognitive Requirements

Attention/ Concentration

• The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time.

New Learning and Memory

• The following level of ability is essential for the jobholder to learn and retain material: A large portion of this position required reliance on verbal memory and new learning. Efficiency in processing of verbal information, either in written or spoken form, is a major requirement and prerequisite of the job. The individual must be able to attend to and process multiple bits of information simultaneously. The individual must be able to organize and categorize this information effectively so that later recall is feasible.

Problem Solving, Reasoning and Creative Thinking

• The position deals with issues or problems that often require thoughtful reasoning before arriving at approaches or solutions. Some independent thought, planning or origination of options and solutions is necessary. The individual must have the ability to apply principles of reasoning and problem solving to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Equipment Usage Requirements

Physical Requirement

Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100% Body Position/Movement:

• Sit: Frequently
• Stand: Frequently
• Walk: Frequently
• Bend: Occasionally
• Push: Occasionally
• Pull: Occasionally
• Kneel/Squat: Occasionally
• Reach: Rarely
• Twist: Rarely
• Balance: Occasionally
• Climb: Rarely

Lifting: Degree of physical exertion is: Moderate exerting up 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Sensory Abilities specifically required

• Vision
• Hearing
• Touch / Feeling

Physical Environment

WORKING CONDITIONS: Position involves exposure to the following harmful elements:

• Airborne Pathogens
• Biohazardous waste
• Blood Borne pathogens

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to reflect those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates and should not be considered absolute. The incumbent shall perform all other functions and/or be cross trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Work Location: In person